Effective date: 1 November 2025

1.         Purpose and Scope

Suite Seats (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we manage personal information in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

It applies to:

·                Members and prospective members;

·                Visitors to our workspaces;

·                Users of our website and digital platforms; and

·                Suppliers, contractors and partners who interact with Suite Seats.

2.         What We Collect

We collect and hold different types of personal information depending on our relationship with you. This may include:

·                Identity details: name, business name, date of birth, identification documents (e.g. driver’s licence, passport).

·                Contact details: email address, phone number, billing and mailing address.

·                Business information: ABN, trading name, and company contact details.

·                Financial information: bank account, credit card details, and transaction records.

·                Workspace usage information: access logs, meeting room bookings, Wi-Fi connections, CCTV footage, and building entry data.

·                Communications: emails, enquiries, support requests, or feedback you provide to us.

·                Website information: information automatically collected through cookies and analytics tools when you visit our website.

If you apply for or hold a membership, we may also collect limited information about your business activities to assess eligibility and manage your agreement.

We generally do not collect sensitive information (such as health data) unless required for safety or regulatory purposes, and only with your consent.

3.         How We Collect Information

We collect personal information directly from you where possible, including when you:

·                Visit or use our website or online booking system;

·                Complete membership or enquiry forms;

·                Communicate with us by email, phone or in person;

·                Access or use our workspace or facilities; or

·                Provide services to us as a contractor or supplier.

We may also collect information from third parties where reasonably necessary, for example, payment processors, background check providers, or referral partners.

4.         Why We Collect and Use Personal Information

We collect and use personal information to:

·                Provide and manage your Suite Seats membership and workspace access;

·                Process payments and maintain account records;

·                Verify your identity and comply with legal obligations;

·                Communicate with you about services, updates, or changes to your membership;

·                Maintain security within our premises and digital systems;

·                Respond to feedback, enquiries or complaints; and

·                Conduct business planning, analytics and service improvements.

We may also use your contact details to send newsletters, event updates, or marketing material relevant to Suite Seats. You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us at team@suiteseats.au.

5.         Disclosure to Third Parties

We may disclose your personal information to trusted third parties who assist us in providing our services, such as:

·                Payment processors, IT and cloud service providers;

·                Professional advisers (e.g. accountants, lawyers, auditors);

·                Contractors who manage facilities, cleaning, security or maintenance;

·                Marketing or communication providers (for Suite Seats use only); and

·                Government, law enforcement or regulatory authorities when legally required.

Some of these third parties may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy law.

6.         Security of Your Information

We take the security of your personal information seriously.

Measures we apply include:

·                Encrypted storage of digital data and secure servers;

·                Restricted staff access to systems containing personal data;

·                Regular security updates and monitoring;

·                Secure destruction or de-identification of information when no longer needed; and

·                CCTV and access control systems to protect physical premises.

Members are also responsible for maintaining appropriate security measures on their own devices and networks when accessing Suite Seats’ digital systems.

While we take reasonable precautions, no data transmission over the internet or storage system can be guaranteed to be completely secure. You use our website and systems at your own risk.

7.         Retention and Destruction

We retain personal information for as long as it is required to fulfil the purposes for which it was collected or as required by law.

Copies of identity documents and other verification material are securely deleted or de-identified once no longer needed for operational, legal, or audit purposes.

8.         Access, Correction and Complaints

You have the right to:

·                Request access to the personal information we hold about you;

·                Request correction if your information is inaccurate, out of date, or incomplete; and

·                Complain if you believe we have breached your privacy rights.

To do so, please contact:

Privacy Officer

Suite Seats

Level 8, 171 La Trobe Street, Melbourne VIC 3000

Email: team@suiteseats.au

We will acknowledge your request or complaint within a reasonable time (usually within 5 business days) and aim to resolve it promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

9.         Cookies and Website Analytics

Our website uses cookies and analytics tools to improve performance and understand visitor behaviour.

Cookies do not identify you personally but help us track usage patterns.

You can choose to disable cookies in your browser, though some website features may not function properly.

10.       Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practice. The most current version will always be available on our website at https://suiteseats.au/privacy-policy.

11.       Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact our team at team@suiteseats.au.